Delivery
Customer Success Lead
You own what happens after go-live: whether the agent still does what it promised, and what to do when it drifts.
- Salary
- € 4.000 to € 5.500 per month, depending on experience
- Hours
- 24 to 40 hours
- Location
- Remote (EU) or hybrid
- Level
- Medior
Most suppliers disappear after go-live. The dashboard stays green, the invoices keep coming, and nobody notices that the agent has been misreading a category of request for six weeks. This role exists to make that impossible.
What the work actually looks like
Every month, per customer: what did the agent handle, what did it escalate, and what did it get wrong. That last number is the one the whole relationship turns on, and it is the one that requires someone to go looking for it.
Then the harder half: deciding what to do about it. Sometimes the rules need adjusting. Sometimes a process should go back to people, and you are the one who says so.
Why this is not account management
You are not here to keep the customer happy. You are here to keep the reporting honest, which usually keeps the customer happy and occasionally does the opposite. When those two conflict, honest wins, and you will not have to argue with anyone here about that.
How we hire
A conversation about a project you saw go wrong and what you did, then a session where you read one of our real reports and tell us what you would raise with the customer.
Apply
Apply: Customer Success Lead
The role is already selected below. What we read first is what you have built or run, so put that at the top.