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Start from the work, not from the product

Six places where operational work repeats. Each one says what an agent takes over and, in the same amount of detail, what stays with your team.

Why every page here has a third column

Each of these pages sets out three things: the work as it runs today, what an agent takes over, and what stays with people. That last one is not a disclaimer, it is the part that decides whether the project works.

A supplier who only shows the middle column is promising that the work disappears. It does not; it changes shape. Knowing which part changes and which part stays is the difference between an automation that saves hours and one that quietly creates checking work somewhere else.

Not sure which one applies?

Most operations have repetitive work in more than one of these areas, and starting in all of them at once is the reliable way to be unable to tell which change did anything. Pick the one that annoys your team most and write the process down. That document is useful whichever way the decision goes.

Which of these sounds like your week?

Describe the work that repeats and we will map out what an agent can take over, including when the honest answer is that it should not.

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